Refund policy

At Orderly.wiki, we believe that an organized and active lifestyle begins with dependable equipment and thoughtful everyday solutions. Our store provides carefully selected sports and outdoor accessories, including sports tape, protective gear, and sports glasses designed to support customers during training, recreation, and outdoor activities.

We understand that choosing the right sports accessories is important. If your purchase does not meet your expectations, our Return and Refund Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, products must:

  • Be unused and in original condition.
  • Remain in the original packaging.
  • Include all accessories, manuals, tags, and components provided with the product.
  • Be accompanied by proof of purchase or order confirmation.

Products should be inspected upon arrival before use. Once sports equipment has been used in athletic activities, certain hygiene and safety considerations may affect return eligibility.

2. Eligible Products

Products that may qualify for return include:

  • Sports tape.
  • Athletic protective gear.
  • Sports glasses.
  • Other sports and outdoor accessories available through Orderly.wiki.

Returned products must be suitable for resale and must not show signs of wear, damage, or misuse.

3. Non-Returnable Products

For safety, hygiene, and quality-control reasons, certain items may not be accepted for return, including:

  • Used sports protective equipment.
  • Used sports glasses with scratches, damage, or visible wear.
  • Opened personal-use items where resale is not appropriate.
  • Products damaged due to improper use, accidents, or neglect.
  • Items returned without original packaging.

4. Damaged, Defective, or Incorrect Orders

We carefully review products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please provide:

  • Order number.
  • Customer name.
  • Description of the issue.
  • Photographs showing the condition of the product.

After review, Orderly.wiki may provide:

  • Replacement of the affected product.
  • Refund assistance.
  • Store credit.
  • Another reasonable resolution depending on the situation.

5. How to Request a Return

To start a return request, contact our customer service team:

Email: [email protected]

Please include:

  • Full name.
  • Order number.
  • Product name.
  • Reason for return.
  • Supporting images if necessary.

Once your request has been approved, return instructions will be provided.

Approved returns should be shipped to:

Fair Housing Justice Center Inc
3030 Northern Blvd
Long Island City, NY 11101
United States

Customers are responsible for properly packaging returned products to prevent damage during transportation.

6. Refund Process

After we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be processed within:

5–10 business days

Refunds will be issued to the original payment method used during checkout.

Please remember that financial institutions may require additional processing time before funds appear in your account.

7. Shipping Fee Refunds

Original shipping charges are normally non-refundable unless:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The issue resulted from an error by Orderly.wiki.

8. Customer Commitment

Orderly.wiki is committed to providing transparent purchasing practices and reliable customer support. This policy is designed to provide a fair return experience while respecting applicable consumer protection requirements under New York law.